I’ve been a customer for many years. I saw Eban with a sensitivity issue. He gave me a course of antibiotics and I booked a session with the peridontist the following week. This was cancelled by the practice due to “unforeseen circumstances “ and that the practice would be in touch. I completely understand this in the current circumstances. However I haven’t heard a thing for 3 weeks. This experience is very similar to my wife’s experience (check her records). I then get this survey... you might look at a better CRM system... This is privately given feedback – How would you describe your overall experience?

• 6/10 – How useful are our communications and booking systems?
• 7/10 – How well did we keep to time today?
• 8/10 – How did you rate your welcome into the practice today?
• 8/10 – If treatment has been recommended today how well was it explained?
• 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
• 8/10 – How did you rate the comfort of your treatment today?
• 4/10 – How happy are you to recommend us to friends & family?