Very good, Mandy excellent, – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 6/10 – If treatment has been recommended today how well was it explained?
- 2/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Mr Kernutt – 10 Feb 15
Dear Mr Kernutt
Thank you for your feeback, it is very much appreciated and allows us to improve our service to our patients, which is always our priority at Portmore.
I would like to cover the couple of points you have raised. We have a dedicated consultation room in reception whereby all our patients can have a private conversation with our Treatment Coordinator, Lorraine or our reception team. This is a 'walk-in' service, no appointments are necessary, and we would have been very happy to see you yesterday should you have requested a private chat. We find a lot of our patients enjoy this service.However, if by 'private conversation' you meant with family or other patients, yes our waiting area is open plan by default of building design and layout. Unfortunately, there is not much we can do about that, although we are thinking about a refurb later in the year and will absolutely keep your comments in mind should we decide on a redesign.
Lovely to hear your nice feedback about Mandy, she is a very valued member of our team, thank you for your nice words.
If there is anything else you would like to discuss, please do not hesitate to contact me at the practice. Again thank you for taking the time to give us your feeback.
--
Nikki Berryman
Nikki Berryman –