I felt that the experience was not up to the usual Portmore standard. 3 young reception staff were gathering around computer laughing loudly, not wearing masks consistently (I am a highly vulnerable patient so worry about these things). Session started approx 10 mins late. – How would you describe your overall experience?

• 10/10 – How useful are our communications and booking systems?
• 6/10 – How well did we keep to time today?
• 6/10 – How did you rate your welcome into the practice today?
• 6/10 – If treatment has been recommended today how well was it explained?
• 6/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
• 5/10 – How did you rate the comfort of your treatment today?
• 6/10 – How happy are you to recommend us to friends & family?