This was my second visit to you but was disappointing as the booking system had apparently double booked my slot which meant a 15 min delay. Although I wouldn't have minded this, my appointment felt very rushed and not particularly pleasant as I felt I took the brunt of the catch-up whereby my whole appointment took 16 mins. Despite the rush and slight discomfort in the process, the result was very good but not the best way in achieving it. – How would you describe your overall experience?

• 2/10 – How useful are our communications and booking systems?
• 2/10 – How well did we keep to time today?
• 9/10 – How did you rate your welcome into the practice today?
• 5/10 – If treatment has been recommended today how well was it explained?
• 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
• 3/10 – How did you rate the comfort of your treatment today?
• 2/10 – How happy are you to recommend us to friends & family?