Good. Btw you may want to add a “N/A” score to some of your questions above such as if “if treatment was recommended” “state pf lounge” etc as these may not be applicable in all cases. – How would you describe your overall experience?

• 10/10 – How useful are our communications and booking systems?
• 10/10 – How well did we keep to time today?
• 10/10 – How did you rate your welcome into the practice today?
• 10/10 – If treatment has been recommended today how well was it explained?
• 7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
• 10/10 – How did you rate the comfort of your treatment today?
• 10/10 – How happy are you to recommend us to friends & family?