A patient of this practice for 28 years. This was the first time I have called and been told there was no one available (emergency). I was shocked. However they did call back and I was seen and I am grateful. I cannot lie, I was completely surprised and so disappointed at 8am, but all was fine by 4.30pm. And my emergency was dealt with brilliantly. – How would you describe your overall experience?

• 9/10 – How useful are our communications and booking systems?
• 9/10 – How well did we keep to time today?
• 9/10 – How did you rate your welcome into the practice today?
• 10/10 – If treatment has been recommended today how well was it explained?
• 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
• 10/10 – How did you rate the comfort of your treatment today?
• 10/10 – How happy are you to recommend us to friends & family?