• 8/10 – How useful are our communications and booking systems?
  • 5/10 – How well did we keep to time today?
  • 8/10 – How did you rate your welcome into the practice today?
  • 8/10 – If treatment has been recommended today how well was it explained?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 8/10 – How did you rate the comfort of your treatment today?

– 15 Dec 15

Person’s avatar

Dear Mrs Delahunty

Thank you for taking the time to provide feedback following your recent visit to the practice.

I note that you marked us '5' for timekeeping - after a little investigation, it became clear that 1 or 2 patients before you arrived a little late for their appointments.Unfortunately, this almost always has a 'domino' effect on our surgery schedules, meaning that the following patients were seen a little late.

This combined with an extremely busy time of year meant that you were kept waiting - huge apologies and I do hope this did not cause too much inconvenience.

We do endeavour to run to time wherever possible.

Thanks again for your feedback, it allows us to continually improve our service which is our main focus at Portmore.

Wishing you a very 'Happy Christmas'

Best wishes

Nikki
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Nikki Berryman

Nikki Berryman –