Fine – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 2/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
Michael – 21 Jul 16
Hi Mr Reynolds
Thank you for taking the time to give us your feedback, it is much appreciated and helps us to improve the service we offer to our patients.
With regards to your rating of 2/10 for timekeeping - and following our phone conversation a moment ago - I think it was a combination of you arriving a little early and us keeping you waiting a little while (8 mins) that culminated to you waiting a while longer than necessary. Huge apologies on our part, we really dislike keeping our patients waiting as we know ourselves how valuable time is - unfortunately, if the first patients of the day run a little late this has a knock-on effect on our whole session which can be out of our control.
Again, huge apologies for keeping you waiting and look forward to seeing you at your next appointment.
Have a great day
With very best wishes
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Nikki Berryman
Nikki Berryman –