Very good apart from time keeping. – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 1/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 9/10 – If treatment has been recommended today how well was it explained?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?
  • 9/10 – How happy are you to recommend us to friends & family?

– 27 Jul 16

Person’s avatar

Hi Michael

Thank you for taking the time to give us your feedback, it really does help us to improve the service we offer to our patients.

I take on board your low rating for time keeping with dismay and can only apologise for keeping you waiting. Sometimes if our first patient of the clinic arrives a little late, it can throw us out for the whole session, we hate to run late as we understand how frustrating this is for patients and how valuable their time is.

Please accept our sincere apologies for our timekeeping yesterday, I do hope its a 'one-off'.

Thanks again for your feedback

Best wishes
--
Nikki Berryman

Nikki Berryman –