• 10/10 – How useful are our communications and booking systems?
  • 5/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?
  • 10/10 – How happy are you to recommend us to friends & family?

– 22 Aug 16

Person’s avatar

Afternoon James

Thank you for taking the time to give us your feedback, it is much appreciated and allows us to improve the service we offer to our patients.

I note you rated us 5/10 for time keeping. I see from our records that you arrived 5 mins early for our first joint appointment of the day, I think we kept you waiting a little for your second appointment, huge apologies if this was the case, we do try to run on time wherever possible as we appreciate how precious patients time is. We aim to improve this on your future appointments.

Very best wishes

Nikki
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Nikki Berryman

Nikki Berryman –