Wonderful, have been attending here for around 30 years – How would you describe your overall experience?

  • 9/10 – How useful are our communications and booking systems?
  • 7/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 9/10 – If treatment has been recommended today how well was it explained?
  • 7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 9/10 – How did you rate the comfort of your treatment today?
  • 10/10 – How happy are you to recommend us to friends & family?

– 25 Aug 16

Person’s avatar

Hi Andrea

Hope you are well.

Just to follow-up on your comments about mobile phone usage in the waiting area.

The team discussed this at length at our meeting this week. We agreed that it would be difficult and somewhat unfair for us to ban our patients from using their mobile phones in the waiting area, a lot of patients use their phones to access work emails and often work when waiting for their appointments. What we can do however, is ask that patients step outside into the hall if they need to make a phone-call.

Hope this helps.

Best wishes
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Nikki Berryman

Nikki Berryman –

Person’s avatar

Morning Andrea

Thank you for taking the time to give us your feedback, it it much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for your very kind comments, we are so pleased to know that you are a happy patient. With regards to mobile phone usage, I will take these comments on board and we will discuss them at the next team meeting on 5th Sept.

Very best wishes
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Nikki Berryman

Nikki Berryman –