Top rated as always. The only down side, at the risk of being a nit picker, is the parking situation which has been a problem from day one at the new premises. Much worse than at Portmore Lodge which was always very relaxed. This is a major factor for we patients who have to travel a long distance to remain in your practice. 100 mile round trip in our case. We also have to bring our dog in the car which is our choice I know but which is a necessary further encumbrance so some shady parking has to be found, often impossible. – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?
  • 10/10 – How happy are you to recommend us to friends & family?

– 14 Sep 16

Person’s avatar

Hi Nigel

Thank you for your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.

With regards to the car park. It's a difficult one. I think we are the only practice, certainly in Weybridge, that has parking for 10+ patient cars. However, I can certainly see from your point of view travelling such a long way how annoying it must be if there is not a space available. I'm not sure if you are aware that Morrisons next door offer free car-parking for up to 90 mins, and this would almost certainly be in the shade for the dog! The other alternative is scheduling an early morning appointment and arriving a little early to ensure you get a space. I do hope this helps.

Thanks again for the lovely feedback.

Best wishes
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Nikki Berryman

Nikki Berryman –