Good as usual except for 10 minute delay. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 3/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Garry Walton – 05 Oct 16
Morning Garry
Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.
We are sorry to have kept you waiting at your last appointment. Sometimes we find that if the first patient of the session arrives a little late it can have a frustrating knock-on effect to our whole day. We don't like to keep our patients waiting as we appreciate they have busy diaries and time is precious, so again, apologies.
With reference to your other feedback in regards of a free hygiene appointment yearly for loyal patients - this would be almost impossible for us to implement. Current national guidelines express the need for patients to visit their hygiene for a professional clean twice yearly, if we were to give 1 visit foc, this would in effect amount to a 50% discount on patient charges, and as we class all regular patients as 'loyal' you can imagine the financial impact this would have on the practice as a whole.
However, what we do do is offer patients a discount off tooth whitening, or give patient free 'goody bags' when they see the hygienist, that kind of thing.
I hope this makes sense
Have a great day.
Have a great day
Best wishes
Nikki
--
Nikki Berryman
Nikki Berryman –