Excellent – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Christa – 10 Oct 16
Morning Christa
Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.
Thank you also for the wonderful ratings, I'm so pleased to know that you are a happy patient.
With regards to the team eating lunch in the waiting room, we actually have a staff lunch room/kitchen downstairs where we routinely take lunch/breaks. However, once a month we have team meetings, as there are about 15-20 of us now, we hold meetings in the waiting room because there is more space. We also usually eat 'lunch on the go' on these occasions. I'm so sorry if you felt uncomfortable, not our intention at all, in future I will make sure all patients have left before we start getting seated for the meeting. Thank you for pointing this out.
Have a wonderful day
Best wishes
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Nikki Berryman
Nikki Berryman –