My oral hygienist was almost too brutal in descaling. In the past I have been more relaxed when the treatment received has been thorough yet without fear of damage !! – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 5/10 – How did you rate the comfort of your treatment today?
- 9/10 – How happy are you to recommend us to friends & family?
Susan – 17 Nov 16
Dear Mrs Relph
Thank you for taking the time to give us your feedback , it is much appreciated and really does help us to improve the service we provide for our patients.
Thank you also the the wonderful ratings.
With regards to your comments about your hygiene appointment - we discussed this in detail a moment ago on the telephone and I am happy that we have resolved this situation and that you feel very happy to continue your care with us. I'm certain that you will be thrilled with the care received at your next hygiene appointment.
Again, thank you for your comments, this type of honest feedback ensures that we continue to strive for the very best patient care possible.
Have a lovely weekend
Very best
--
Nikki Berryman
Nikki Berryman –