Good – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 8/10 – How did you rate your welcome into the practice today?
- 7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 8/10 – How did you rate the comfort of your treatment today?
- 9/10 – How happy are you to recommend us to friends & family?
Sue Cassell – 09 Dec 16
Hi Sue
Thank you for taking the time to give us your feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
With regards to your comments about the TV and costs. We will arrange for the TV to be turned on, although many patients prefer music, although maybe we could have the news channel on in the background. Costs, I note that you have just joined our membership plan. This should be really helpful in assisting you to budget for your routine care as you can pay monthly. The plan also offers 15% discount off all treatment in the future which should help somewhat.
Thank you again for your lovely feedback.
Wishing you a very Happy Christmas.
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Nikki Berryman
Nikki Berryman –