Always feel in safe hands – How would you describe your overall experience?
- 8/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 7/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
catherine wheatley – 18 Jan 17
Morning Catherine
Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your comments about questionnaires, I think you are referring to your medical history update which we ask you to complete afresh every 6 months in line with current GDC and NICE guidelines; it forms a crucial part of the examination protocol and your ongoing care at the practice.
Often, nurses will complete this with the patient prior to examination, she will then alert the dentist if there are any changes or additions. All patient records, including medical/social history, are treated in the strictest confidence, in line with our confidentiality policy and date protection guidelines. We feel it is imperative that both treating clinician and nurse are aware of potential risks to your safety due to medical conditions. Of course, any direct conversation regarding changes or additions to your well-being will always be between you and the dentist.
I do hope this explains our procedures to your satisfaction.
Thank you for the great ratings and the kind comment, we work hard to ensure that each patient has a first rate experience at the practice, and I'm pleased to know that you are a happy patient overall.
Have a wonderful day.
Very best wishes
Nikki
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Nikki Berryman
Nikki Berryman –