Unfortunately my appointment was around 40 minutes late. I can understand that there may be times when people are running behind but i did not even get an apology for the delay neither was i warned about the delay when I came in for the appointment. – How would you describe your overall experience?

• 10/10 – How useful are our communications and booking systems?
• 0/10 – How well did we keep to time today?
• 10/10 – How did you rate your welcome into the practice today?
• 10/10 – If treatment has been recommended today how well was it explained?
• 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
• 10/10 – How did you rate the comfort of your treatment today?
• 10/10 – How happy are you to recommend us to friends & family?