Not great. The hygienist service was merely 20 minutes, with no flossing or teepeeing done. £68 is £200 per hour and I felt I did not get value. The personal interface is fine. Nick – How would you describe your overall experience?

  • 5/10 – How useful are our communications and booking systems?
  • 7/10 – How well did we keep to time today?
  • 8/10 – How did you rate your welcome into the practice today?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 6/10 – How did you rate the comfort of your treatment today?
  • 0/10 – How happy are you to recommend us to friends & family?

– 17 Mar 17

Person’s avatar

Hi Mr Greenwood

Thank you for taking the time to give us your feedback, it is very much appreciated and really does help us to improve the service we offer to our patients.

I am sorry to hear that your recent experience at the practice did not reach your expectations. It is very important to us all that that every patient has a first class visit at the practice. I will discuss your case with your hygienist and she will call you in due course (either today or Monday). In the meantime, I will call you today to arrange a free of charge follow up appointment at a time convenient to you.

Have a great weekend

Best wishes

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Nikki Berryman

Nikki Berryman –