Overall experience at this practice is always good – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 7/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 10/10 – How did you rate the comfort of your treatment today?
  • 10/10 – How happy are you to recommend us to friends & family?

– 25 Apr 17

Person’s avatar

Hi Diane

Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.

Thanks also for the wonderful ratings and lovely comment, I will pass this onto the team. I'm so pleased to know that you are a happy patient.

I note you rated us 7/10 for timekeeping, I'm so sorry if we kept you waiting for your appointment, we hate to keep our patients waiting as we know how precious everyone's time is. Sometimes, if the first couple of patients arrive even only a few minutes late it can throw us off for the whole session and we end up playing 'catch-up'. Again, apologies, we understand how annoying it can be.

Have a great week.

Best wishes

Nikki

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Nikki Berryman

Nikki Berryman –