Very good but expensive! – How would you describe your overall experience?
- 8/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 6/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 8/10 – How happy are you to recommend us to friends & family?
Matthew – 27 Apr 17
Hi Mr Haines
Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.
I was disappointed to note that you rated us 6/10 for your welcome into the practice, what would we need to do in order for you to rate us 10/10?
Regarding your comment about the cost, we do offer a monthly payment plan for patients who wish to budget for their routine treatment, this plan also offers a discount on some treatments. In addition, we offer a finance facility for those patients opting to spread the cost of larger courses of treatment over a longer time period. If you would like any further information on either of these points, please do not hesitate to give me a call.
Thanks again for taking the time to give us your feedback. Have a great week.
Best wishes
Nikki
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Nikki Berryman
Nikki Berryman –