Excellent, informative with choices of treatment needed. All staff friendly and helpful – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Marilyn – 01 May 17
Hi Marilyn
Thank you for taking the time to give us your feedback, it is much appreciated and really does help us to improve the service we offer to our patients.
Thanks also for the wonderful ratings, I'm so pleased to know that you are a happy patient.
Regarding your kind feedback about Dayle, he very sadly left us in January to work closer to home. During his notice period he made a point of letting his patients know that he was leaving during their visits, I am sorry if you were not made aware. Dvija has taken over Dayle's patient list, she has been with us for some time now and is an established and well loved member of our team who puts patient care at the top of her list of priorities when treating patients. I do hope you will feel as confident in her care . However, I will put your feedback on the agenda for our next team meeting just to re-confirm our procedures in this area.
Have a great week.
Best wishes
Nikki
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Nikki Berryman
Nikki Berryman –