Dentist - all good, hygienist - this is my second hygienist visit back at Portmore and this one was very quick, and not as thorough as I would have expected – How would you describe your overall experience?

  • 7/10 – How useful are our communications and booking systems?
  • 8/10 – How well did we keep to time today?
  • 7/10 – How did you rate your welcome into the practice today?
  • 6/10 – If treatment has been recommended today how well was it explained?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 7/10 – How did you rate the comfort of your treatment today?
  • 6/10 – How happy are you to recommend us to friends & family?

– 06 Jun 17

Person’s avatar

Dear Nicola,

Thank you for taking the time to give us your feedback, it is very much appreciated and really does help us to improve the service we offer to our patients.

I am sorry to hear that your recent experience at the practice did not reach your expectations. It is very important to us all that that every patient has a first class visit at the practice. I will call you later today to discuss this and schedule a complimentary follow up hygiene appointment.

Best wishes,

Katie
Treatment Coordinator

Katie –