Very good. Had phoned 2 weeks before my treatment to inform a proplem but no 1 informed Johan . – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Terence Hartley – 18 Jul 17

Dear Terry,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your comment, I am seeing that your concerns from the phone call were noted on your records.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –