My appointment was delayed slightly today because Dr Brazier had an emergency to deal with. The receptionist explained the reason for the delay right away and was very apologetic. As I said to her it was absolutely not a problem for me. The overall experience of my visit was excellent as usual. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
John – 27 Jul 17
Dear John,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused. We appreciate you being so understanding yesterday!
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –