Good - friendly staff. However it was not explained to me that an XRay I had to have would cost £50. On top of the hygienist and dental check up, I paid £156. This seems to me very expensive indeed. So I think communication could be better and you should look again at your prices to ensure they are regarded as value for money , not extortion. – How would you describe your overall experience?

  • 5/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 6/10 – How did you rate your welcome into the practice today?
  • 5/10 – If treatment has been recommended today how well was it explained?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 9/10 – How did you rate the comfort of your treatment today?
  • 8/10 – How happy are you to recommend us to friends & family?

28 Sep 17

Person’s avatar

Dear John,

Thank you for taking the time to give us feedback.

Our Practice Manager, Nikki Berryman, is going to give you a call later this afternoon as she would like to discuss your comments and concerns with you.

Best wishes,

Katie
Treatment Coordinator

Katie –