Nerve wrecking, however, Lois was very kind. – How would you describe your overall experience?
- 8/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 8/10 – How did you rate your welcome into the practice today?
- 6/10 – If treatment has been recommended today how well was it explained?
- 2/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 6/10 – How did you rate the comfort of your treatment today?
- 8/10 – How happy are you to recommend us to friends & family?
Virginia – 16 Oct 17
Dear Virginia,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
We are happy to say that the sectional seating will be gone in the new year. During the Christmas break, we will be completely redesigning our patient lounge to optimise our patients' comfort and experience while at the practice.
With regards to your rating of 6/10 for explanation of treatment, did you feel the explanation not detailed enough?
I am very sorry to hear you experienced discomfort during your appointment. Can you tell me what was specifically uncomfortable (i.e. dental chair, treatment itself, etc) so we can try and improve? Next time please do let the treating clinician know during treatment and we will do everything we can to ensure you are more comfortable.
Best wishes,
Katie
Treatment Coordinator
Katie –