Excellent! – How would you describe your overall experience?
- 8/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Janet – 27 Oct 17
Dear Janet,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your comment about electronic reminders, we always try out best to remind our patients of their appointments by sending a text and/or email. In your case, I see that we sent both. If you did not receive either, please let us know as that may mean we have incorrect contact details in our database.
Best wishes,
Katie
Treatment Coordinator
Katie –