As I am a nervous patient I can honestly say coming to the dentist does not bother me now thanks to Portmore . – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 5/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 7/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Helena – 02 Nov 17
Dear Helena,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
With regards to your rating of 7/10 for explanation of treatment, did you feel the explanation not detailed enough?
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Best wishes,
Katie
Treatment Coordinator
Katie –