Fine except - see below – How would you describe your overall experience?

  • 4/10 – How useful are our communications and booking systems?
  • 3/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 5/10 – If treatment has been recommended today how well was it explained?
  • 7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 8/10 – How did you rate the comfort of your treatment today?
  • 0/10 – How happy are you to recommend us to friends & family?

– 14 Nov 17

Person’s avatar

Dear Linda and Victor,

Thank you for taking the time to give us feedback.

Per your comments, I have had a review of your waiting times. I am going to reply privately in a separate message as we do not wish to make a reply with your appointment details and personal details public.

Please accept your apologies if you were made to feel like you were waiting a long time. From our records, it does show that you were each seen at the correct times.

If you would like to discuss this further, please do give me a call.

Best wishes,

Katie
Treatment Coordinator

Katie –