Rating ref timing is because Sue went home. Luckily Jon was able to see me earlier than planned so that worked out OK. – How would you describe your overall experience?

  • 10/10 – How useful are our communications and booking systems?
  • 0/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 8/10 – How did you rate the comfort of your treatment today?
  • 10/10 – How happy are you to recommend us to friends & family?

– 16 Jan 18

Person’s avatar

Dear Clive,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

We do apologise for any inconvenience caused with having to cancel your hygiene appointment at the last minute. Sue had a sudden family emergency sadly. We appreciate you understanding the cancellation could not have been foreseen or prevented. If you would like to be rescheduled to an earlier date, one of our other hygienists would be happy to see you on this occasion.

Best Wishes,
Katie
Treatment Coordinator

Katie –