The hygienist was very good and clearly explained what she was going to do, her findings, and what I should do going forward. She did this in a professional and friendly way. The practice has developed significantly over the past 20 years. It is very efficient. It seems important not to be so process driven that you lose the equally important attribute of putting the customer first. Friendliness and approachability at all times should be fundamental to your core values. – How would you describe your overall experience?

• 7/10 – How useful are our communications and booking systems?
• 9/10 – How well did we keep to time today?
• 7/10 – How did you rate your welcome into the practice today?
• 10/10 – If treatment has been recommended today how well was it explained?
• 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
• 8/10 – How did you rate the comfort of your treatment today?
• 7/10 – How happy are you to recommend us to friends & family?