The Receptionist was busy when I arrived - she didn’t even acknowledge me with her eyes . A delivery man who had arrived before me was also trying to get her attention - but she was ambivalent to him too. Maybe it was lunch time and therefore not fully staffed but for an expensive dental practice a little customer care would be appreciated . – How would you describe your overall experience?

• 5/10 – How useful are our communications and booking systems?
• 9/10 – How well did we keep to time today?
• 1/10 – How did you rate your welcome into the practice today?
• 9/10 – If treatment has been recommended today how well was it explained?
• 4/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
• 6/10 – How did you rate the comfort of your treatment today?
• 5/10 – How happy are you to recommend us to friends & family?