My overall experience was ok. The welcome was friendly but then a piece of paper is shoved into my face saying “as you are not getting a dentist to look at you” please sign this paper acknowledging it’s your decision and not our fault” then a 3 page legal document was put in front of me to sign. I’m a lawyer myself and even I didn’t want to read it. It felt like a rental car experience. Then the hygienist asked the same question and seemed shocked that I didn’t want a checkup. It’s my choice. I have loads of experience with hygienists and I thought she was a bit heavy handed with my teeth. The person who I had before had a lighter touch and wasn’t as aggressive. – How would you describe your overall experience?

• 10/10 – How useful are our communications and booking systems?
• 8/10 – How well did we keep to time today?
• 7/10 – How did you rate your welcome into the practice today?
• 10/10 – If treatment has been recommended today how well was it explained?
• 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
• 5/10 – How did you rate the comfort of your treatment today?
• 6/10 – How happy are you to recommend us to friends & family?