Pretty painful and not really to standard I expected. – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 4/10 – How did you rate the comfort of your treatment today?
- 5/10 – How happy are you to recommend us to friends & family?
Des – 16 Apr 18
Dear Des,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
I am very sorry to hear you experienced discomfort during your appointment. I would really like to discuss your comfort of treatment rating/comments with you in a bit more detail. We are going to give you a call today so that we can understand what was specifically uncomfortable (i.e. dental chair, treatment itself, etc) and to make sure you are comfortable, happy and pain-free in the future.
Best Wishes,
Katie
Treatment Coordinator
Katie –