The staff are good at what they do from receptionists to the nurses, As far as appointment notification I get messages saying my appointment is overdue even though i have already booked, but its not a big problem. – How would you describe your overall experience?

  • 6/10 – How useful are our communications and booking systems?
  • 10/10 – How well did we keep to time today?
  • 10/10 – How did you rate your welcome into the practice today?
  • 10/10 – If treatment has been recommended today how well was it explained?
  • 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 9/10 – How did you rate the comfort of your treatment today?
  • 8/10 – How happy are you to recommend us to friends & family?

16 May 18

Person’s avatar

Dear Cliff,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Apologies for the appointment reminder that was not needed. Your appointment recalls have been corrected.

Best Wishes,
Katie
Treatment Coordinator

Katie –