- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Hayley – 09 Jul 18
Dear Hayley,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your question about your appointment being coded as an "emergency" appointment. It was charged through as such by the dentist as it was not a routine check up or maintenance appointment. However, you were not actually charged any fee for the emergency appointment itself, only for the treatment you had done on the day. I will send you a statement from the day to help clarify.
Best Wishes,
Katie
Treatment Coordinator
Katie –