Pretty good, although I had to point out that I was bring overcharged for my first visit as price was higher than quoted on website. Dental care was excellent, though. Slightly disappointed by the lack of followup on dental plans, and with the very overt effort to test whether I was interested in cosmetic work (except by the dentist, to be fair). – How would you describe your overall experience?
- 5/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 5/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 2/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 5/10 – How happy are you to recommend us to friends & family?
Maurice – 20 Jul 18

Dear Maurice,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
I would really like to discuss your ratings and comments with you in a bit more detail. Please let me know when you are free for a phone call.
Best Wishes,
Katie
Treatment Coordinator
Katie –