The waiting room was quite chilly... – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 6/10 – If treatment has been recommended today how well was it explained?
- 6/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 9/10 – How happy are you to recommend us to friends & family?
Carolyn – 31 Jul 18
Dear Carolyn,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
With regards to your rating for explanation of treatment, did you feel the explanation not detailed enough?
We are sorry you were chilly in our patient lounge. Please let us know in the future and we will be happy to change the temperature so you are more comfortable.
Best Wishes,
Katie
Treatment Coordinator
Katie –