I was disappointed. My purpose was to whiten my teeth so that my dental implants can be matched to them when fitted. Lois told me that the home whitening solution was not sufficient because of my age and the loss of tooth enamel. I therefore needed Zoom whitening. After the treatment the first thing that was said was "well it wasn't a complete disaster". I hadn't been expecting a disaster of any sort. I then felt tat I was rushed out before I could gather my senses. I didn't expect film star teeth, just white looking instead of yellow. I feel I have paid a lot of money (£567) for very little. – How would you describe your overall experience?
- 8/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 8/10 – How did you rate your welcome into the practice today?
- 5/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 6/10 – How happy are you to recommend us to friends & family?
Brian – 10 Sep 18

Dear Brian,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
We are so sorry to hear your recent appointment was disappointing. We would really like to discuss your comments with you in more detail. Please let me know if and when you are free for a phone call tomorrow.
Best Wishes,
Katie
Treatment Coordinator
Katie –