Very good treatment, but other areas could do with attention. Hygienist excellent. – How would you describe your overall experience?

  • 5/10 – How useful are our communications and booking systems?
  • 1/10 – How well did we keep to time today?
  • 5/10 – How did you rate your welcome into the practice today?
  • 5/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 9/10 – How did you rate the comfort of your treatment today?
  • 7/10 – How happy are you to recommend us to friends & family?

– 19 Sep 18

Person’s avatar

Dear Edwina,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time.

We would be very appreciative if you could provide some further feedback about the other points raised. Please let us know when would be best for us to phone you to discuss.

Best Wishes,
Katie
Treatment Coordinator

Katie –