I was not happy with the visit overall. I objected to having to fill in the medical history questionnaire, which I have had to do repeatedly, even though I have had no change in my medical position. I suggested that there should be a simple for where I confirm that there has been no change in my medical status rather than to have take time to repeat the same things I have stated on the medical form every time I have been asked to complete it. I was not happy with the explanation given on this issue – How would you describe your overall experience?

  • 8/10 – How useful are our communications and booking systems?
  • 5/10 – How well did we keep to time today?
  • 3/10 – How did you rate your welcome into the practice today?
  • 7/10 – If treatment has been recommended today how well was it explained?
  • 7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 7/10 – How did you rate the comfort of your treatment today?
  • 2/10 – How happy are you to recommend us to friends & family?

– 26 Oct 18

Person’s avatar

Dear Keith,

We are sorry that you felt that it was an inconvenience to complete a medical history update form at your recent appointment.

We are required to have our patients’ complete medical history forms regularly for a number of reasons which include:

1) Compliance with the General Dental Council
2) Compliance with the Care Quality Commission
3) To strive to achieve ‘Best Practice’ or the gold standard in dentistry
4) Patient safety – Patient care and safety is of the utmost importance to us and having an up-to-date medical history form completed by our patients every 6 months is one way that we ensure their safety. We are not going to compromise our commitment to our patients’ safety for any reason.

The procedure in which we obtain our patients’ medical history update forms is not subject to change because of the aforementioned points and you will be asked to complete the routine medical history update form at your 6-month check-ups in the future. We apologise again if this seems like an inconvenience to you, but please understand that we are proceeding in this way with our patients’ best interests at heart.

If you would like to discuss this matter further, please contact the practice to speak with our Practice Manager, Kina Ivanova.

Kind regards,

Katie
Treatment Coordinator

Katie –