Dear Annie,

We are sorry that you felt that it was an inconvenience to complete a medical history update form at your recent appointment.

We are required to have our patients complete medical history forms regularly for a number of reasons which include:

1) Compliance with the General Dental Council
2) Compliance with the Care Quality Commission
3) To strive to achieve ‘Best Practice’ or the gold standard in dentistry
4) Patient safety – Patient care and safety is of the utmost importance to us and having an up-to-date medical history form completed by our patients every 6 months is one way that we ensure their safety. We are not going to compromise our commitment to our patients’ safety for any reason.

The procedure in which we obtain our patients’ medical history update forms is not subject to change because of the aforementioned points and you will be asked to complete the routine medical history update form at your 6-month check-ups in the future. We apologise again if this seems like an inconvenience to you, but please understand that we are proceeding in this way with our patients’ best interests at heart.

If you would like to discuss this matter further, please contact the practice to speak with our Practice Manager, Kina Ivanova.

Best Wishes,
Katie
Treatment Coordinator

Katie – 04 Dec 18