I like the fact that the practice has modern technology and equipment for dental treatment – How would you describe your overall experience?

  • 3/10 – How useful are our communications and booking systems?
  • 1/10 – How well did we keep to time today?
  • 3/10 – How did you rate your welcome into the practice today?
  • 2/10 – If treatment has been recommended today how well was it explained?
  • 4/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
  • 2/10 – How did you rate the comfort of your treatment today?
  • 2/10 – How happy are you to recommend us to friends & family?

– 03 Feb 19

Person’s avatar

Dear Maria,

Thank you for taking the time to give us feedback, which I will discuss with our team. It is much appreciated and really does help us to improve the service we offer to our patients.
With larger courses of treatment like you have just had, we try our best to communicate the details the treatment involves in a treatment letter for the patient to refer back to throughout the treatment timeline. We do apologise if we did not detail your treatment enough both in the letter and at each appointment.

I will make a note in your chart to remind your clinician of your communication preferences so that we can ensure you are comfortable during your future appointments here. To answer your question, your crown was porcelain bonded onto chrome and the fitting surface onto the implant is titanium. If you need clarification for anything, please do not hesitate to ask.

Best Wishes,
Katie
Treatment Coordinator

Katie –