Unusually you were running late yesterday. That's not really a problem except that there was no parking space so my car was parked at Morrisons. I was getting anxious … I recently received a fine for parking too long in another supermarket's car park. – How would you describe your overall experience?

• 10/10 – How useful are our communications and booking systems?
• 8/10 – How well did we keep to time today?
• 10/10 – How did you rate your welcome into the practice today?
• 10/10 – If treatment has been recommended today how well was it explained?
• 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
• 10/10 – How did you rate the comfort of your treatment today?
• 10/10 – How happy are you to recommend us to friends & family?