Dental experience fine. Covid-19 precautions for staff OK, but felt to be over the top for patients. Mask, hand washing and temperature check on entry fine; shoe (and to a lesser extent hair) covering not necessary (?), did patients really need gloves (particularly heavy duty and difficult to get on and off)? – How would you describe your overall experience?

• 5/10 – How useful are our communications and booking systems?
• 8/10 – How well did we keep to time today?
• 5/10 – How did you rate your welcome into the practice today?
• 7/10 – If treatment has been recommended today how well was it explained?
• 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
• 8/10 – How did you rate the comfort of your treatment today?
• 8/10 – How happy are you to recommend us to friends & family?