Portmore Dental Office Reviews
Based on 3849 reviews and 3849 ratings our customers rate us 9.7/10.
Booking an appointment at very short notice as I had a chipped tooth. Lara Krick did a wonderful job and the problem was fixed within a few hours of my initial call. Very pleased! – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Keith – 22 Mar 18
Dear Keith,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
very good – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Raj – 22 Mar 18
Dear Raj,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
James – 22 Mar 18
Dear James,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Susannah – 21 Mar 18
Dear Susannah,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
As always EXCELLENT, from the time you ‘book in’ to the treatment received you couldn’t wish for better! – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Marilyn – 21 Mar 18
Dear Marilyn,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
Good and satisfying – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 9/10 – How happy are you to recommend us to friends & family?
Alan James – 21 Mar 18
Dear Alan,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?
Best Wishes,
Katie
Treatment Coordinator
Katie –
- 10/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 9/10 – How happy are you to recommend us to friends & family?
David – 20 Mar 18
Dear David,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?
Best Wishes,
Katie
Treatment Coordinator
Katie –
Have always been treated well and efficiently over the last 30 years and advised honestly about my future treatment. Staff always friendly and efficiently. Appreciate the text reminding me of my appointment . – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Marie – 20 Mar 18
Dear Marie,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
Very good – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Kristina – 20 Mar 18
Dear Kristina,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
In terms of the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?
Best Wishes,
Katie
Treatment Coordinator
Katie –
Everything was very professional – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Chris – 20 Mar 18
Dear Chris,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
Overall, good experience, but extremely expensive. So much so that we are actively considering other dentists. Perhaps these are the going rates, but the prices seem far higher than perceive as reasonable. – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 8/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 8/10 – How did you rate the comfort of your treatment today?
- 6/10 – How happy are you to recommend us to friends & family?
Martin – 18 Mar 18
Dear Martin,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
With regards to your comments about our fees - let me explain. Our fees are calculated after addressing a number of variables - 1) Viewing pay scales of other practices who offer similar treatments - 2) Taking into account the training and vast experience of our clinicians 3) the standard/level of care that we provide 4) the quality of materials used 5) the technological innovation available at the practice.
Our aim is not to compete with other practice's on cost, but to provide the very highest standard of care/dentistry possible whilst continuing to invest in team training / development and innovation.
We do understand that this may be out of reach for some patients. This is why we offer a monthly membership plan to enable clients to budget monthly for their routine care whilst enjoying healthy discounts of any treatment they may require. We also offer extended payment options for patients undergoing lengthier courses of treatment.
I do hope that explains things, as ever, I am very happy to chat more with you should you wish.
Best Wishes,
Katie
Treatment Coordinator
Katie –
Really good. i have already told my friends about the practice. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
MRS. ZARA POULADIAN – 17 Mar 18
Dear Zara,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
Excellent – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Helena – 16 Mar 18
Dear Helena,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
Very good – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Diane – 16 Mar 18
Dear Diane,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
- 9/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Jacqueline – 16 Mar 18
Dear Jacqueline,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Mo – 16 Mar 18
Dear Mo,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
- 10/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Ann – 15 Mar 18
Dear Ann,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your 8/10 rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Best Wishes,
Katie
Treatment Coordinator
Katie –
Relaxing and very comfortable. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Janis – 15 Mar 18
Dear Janis,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your comment, we also wish we had more space to have more loos.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Adriana07843943084 – 15 Mar 18
Dear Adriana,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
Dear Adriana,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
Very professional – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 8/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Bea – 15 Mar 18
Dear Bea,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Best Wishes,
Katie
Treatment Coordinator
Katie –
Very professional – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 6/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 8/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 9/10 – How happy are you to recommend us to friends & family?
Leslie – 14 Mar 18
Dear Leslie,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Best Wishes,
Katie
Treatment Coordinator
Katie –
Been a patient since Portmore was in their old offices. I adore the front staff - so friendly and helpful and always remember me. My whole family are patients and I wouldn't trust our teeth to anyone else. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Tamara – 14 Mar 18
Dear Tamara,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
Very good – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Paul – 14 Mar 18
Dear Paul,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
Great, Dr Andre is very kind and made me feel at ease. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Jessica – 12 Mar 18
Dear Jessica,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
- 9/10 – How useful are our communications and booking systems?
- 6/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 8/10 – How did you rate the comfort of your treatment today?
- 8/10 – How happy are you to recommend us to friends & family?
Christopher – 09 Mar 18
Dear Christopher,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Best Wishes,
Katie
Treatment Coordinator
Katie –
Brilliant – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Jessica – 09 Mar 18
Dear Jessica,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the nice ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
- 8/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Mark – 08 Mar 18
Dear Mark,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
With regards to your 8/10 rating for our communications and booking systems, what would we need to change/improve on, in order for you to rate us 10/10?
Best Wishes,
Katie
Treatment Coordinator
Katie –
My overall experience was ok. The welcome was friendly but then a piece of paper is shoved into my face saying “as you are not getting a dentist to look at you” please sign this paper acknowledging it’s your decision and not our fault” then a 3 page legal document was put in front of me to sign. I’m a lawyer myself and even I didn’t want to read it. It felt like a rental car experience. Then the hygienist asked the same question and seemed shocked that I didn’t want a checkup. It’s my choice. I have loads of experience with hygienists and I thought she was a bit heavy handed with my teeth. The person who I had before had a lighter touch and wasn’t as aggressive. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 7/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 5/10 – How did you rate the comfort of your treatment today?
- 6/10 – How happy are you to recommend us to friends & family?
Ronald – 08 Mar 18
Dear Ronald,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
I am so sorry you felt like the direct access forms were given to you unceremoniously. However, gaining your consent for direct access to a hygienist is required by the GDC, our governing body. We have a duty of care to both patient and practice to ensure our direct access patients sign and understand that procedure, however, huge apologies if it felt a little ungracious and/or rushed.
You are right, it is your choice what care you decide to receive. The hygienist that saw you only had what she believed to be your best interest in mind when double checking that you did not want to see a dentist for a dental health examination as well.
Best Wishes,
Katie
Treatment Coordinator
Katie –
10 – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Michael – 08 Mar 18
Dear Michael,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
Very positive – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Anne-Marie – 08 Mar 18
Dear Anne-Marie,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
- 8/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Peter – 07 Mar 18
Dear Peter,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
With regards to your 8/10 rating for our communications and booking systems, what would we need to change/improve on, in order for you to rate us 10/10?
Best Wishes,
Katie
Treatment Coordinator
Katie –
I feel very relaxed at Portmore and iam very happy with my treatment ,from my initial call to Portmore which Mandy took she was fantastic at putting me at ease and explained what to expect on my first visit 😀 – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Neil – 07 Mar 18
Dear Neil,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
I was surprised and a bit upset to see the lounge changed again and none of the previous receptionist present. New ones are lovely but not as experienced and caring. Also uniform has changed once again and more staff is around. I'm afraid it's not a positive change for me personally as it obviously reflect on the treatment prices that are constantly rising. I'd rather you keep the previous lounge furniture than increase the cost of treatments. Also hygienists have an assistant now who does not seem to be occupied with much. Sorry for being critical – How would you describe your overall experience?
- 8/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 3/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 4/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 6/10 – How happy are you to recommend us to friends & family?
MARIA GUSAROVA – 07 Mar 18
Dear Maria,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
You will be happy to hear that Mel and Mandy are still here charming our patients at reception. They just happened to be on break while you were in the practice.
We listened to and reflected upon all patient feedback regarding the previous waiting and reception area and decided a change needed to be made. As you very rightly appreciate, everyone has their own opinion on what they like/dislike and it will be extremely difficult to please everyone. We assure you it was not done with any intention of fee increases but to ensure that the patient journey and experience is relaxing and comfortable.
With regards to your comments about our fees - let me explain. Our fees are calculated after addressing a number of variables - 1) Viewing pay scales of other practices who offer similar treatments - 2) Taking into account the training and vast experience of our clinicians 3) the standard/level of care that we provide 4) the quality of materials used 5) the technological innovation available at the practice.
Our aim is not to compete with other practice's on cost, but to provide the very highest standard of care/dentistry possible whilst continuing to invest in team training / development and innovation.
We do understand that this may be out of reach for some patients. This is why we offer a monthly membership plan to enable clients to budget monthly for their routine care whilst enjoying healthy discounts of any treatment they may require. We also offer extended payment options for patients undergoing lengthier courses of treatment.
I do hope that explains things, as ever, I am very happy to chat more with you should you wish.
Best Wishes,
Katie
Treatment Coordinator
Katie –
Excellent – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Derek – 07 Mar 18
Dear Derek,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your 8/10 rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Best Wishes,
Katie
Treatment Coordinator
Katie –
Good – How would you describe your overall experience?
- 8/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 7/10 – How did you rate the comfort of your treatment today?
- 9/10 – How happy are you to recommend us to friends & family?
Susan – 07 Mar 18
Dear Susan,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
With regards to your comment about our fees - let me explain. Our fees are calculated after addressing a number of variables - 1) Viewing pay scales of other practices who offer similar treatments - 2) Taking into account the training and vast experience of our clinicians 3) the standard/level of care that we provide 4) the quality of materials used 5) the technological innovation available at the practice.
Our aim is not to compete with other practice's on cost, but to provide the very highest standard of care/dentistry possible whilst continuing to invest in team training / development and innovation.
We do understand that this may be out of reach for some patients. This is why we offer a monthly membership plan to enable clients to budget monthly for their routine care whilst enjoying healthy discounts of any treatment they may require. We also offer extended payment options for patients undergoing lengthier courses of treatment.
I do hope that explains things, as ever, I am very happy to chat more with you should you wish.
Best Wishes,
Katie
Treatment Coordinator
Katie –
- 10/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Sarah – 05 Mar 18
Dear Sarah,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
- 7/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 8/10 – How did you rate your welcome into the practice today?
- 8/10 – If treatment has been recommended today how well was it explained?
- 7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 8/10 – How did you rate the comfort of your treatment today?
- 8/10 – How happy are you to recommend us to friends & family?
Timothy – 05 Mar 18
Dear Timothy,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?
Best Wishes,
Katie
Treatment Coordinator
Katie –
Excellent – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Ellis – 05 Mar 18
Dear Ellis,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
Excellent – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Elspeth – 05 Mar 18
Dear Elspeth,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
Very pleasant - your teeth cleaning unit did a great job, most impressed. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Phillip – 01 Mar 18
Dear Phillip,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
V. Good - Mr. Brazier always explains well what he's about to do - and cheerful – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 6/10 – How well did we keep to time today?
- 7/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 8/10 – How happy are you to recommend us to friends & family?
Rosalie – 01 Mar 18
Dear Rosalie,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?
Best Wishes,
Katie
Treatment Coordinator
Katie –
Very happy with everything. – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 9/10 – How happy are you to recommend us to friends & family?
Douglas – 01 Mar 18
Dear Douglas,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?
Best Wishes,
Katie
Treatment Coordinator
Katie –
Very relaxing and well informed as to what was going on with treatment. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Paul – 01 Mar 18
Dear Paul,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 5/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Peter – 01 Mar 18
Dear Peter,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
In terms of the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?
Best Wishes,
Katie
Treatment Coordinator
Katie –
As always lovely experience with Lara and Lois. Love the new decor. New coffee machine is great! Thanks. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Dale – 01 Mar 18
Dear Dale,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Thank you for the nice comments. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
I am always happy to come & have my teeth taken care of by John B. Over the years he has worked hard on my teeth & has always been honest with me, for that I remain very grateful. I give you 9 for keeping to time as many times it can be difficult to keep to time like visiting the doctors and banks; sometimes it does happen though. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Yvonne – 28 Feb 18
Dear Yvonne,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best Wishes,
Katie
Treatment Coordinator
Katie –
Love the new waiting area !! – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Hayley – 28 Feb 18
Dear Hayley,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Best Wishes,
Katie
Treatment Coordinator
Katie –
- 10/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Michael – 28 Feb 18
Dear Michael,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Best Wishes,
Katie
Treatment Coordinator
Katie –
- 8/10 – How useful are our communications and booking systems?
- 7/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 8/10 – How did you rate the comfort of your treatment today?
- 9/10 – How happy are you to recommend us to friends & family?
Stephen – 28 Feb 18
Dear Stephen,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?
Best Wishes,
Katie
Treatment Coordinator
Katie –
Very good. Find the new lounge less comfortable than before the makeover. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
John – 28 Feb 18
Dear John,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
In terms of the patient lounge, are you able to tell us what it is specifically that you find less comfortable about the new set up?
Best Wishes,
Katie
Treatment Coordinator
Katie –
Trustworthy Reviews
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