Portmore Dental Office reviews and feedback - independently hosted by CustomerSure

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Dear Colin,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?

Best Wishes,
Katie
Treatment Coordinator

Katie – 01 Feb 18

Good but everyone makes for the comfortable chairs in the waiting area. Not your standard and hope you didn't pay a lot for them! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Frances – 31 Jan 18

Dear Frances,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Best Wishes,
Katie
Treatment Coordinator

Katie – 01 Feb 18

Relaxing and calming. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Janis – 31 Jan 18

Dear Janis,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 01 Feb 18

Brilliant practice! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Lisa Jane – 31 Jan 18

Dear Lisa Jane,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 01 Feb 18

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Michael – 31 Jan 18

Dear Michael,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 01 Feb 18

I have been coming to the practice for at least 20 years so that is my recommendation – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
0/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Diana – 31 Jan 18

Dear Diana,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

With regards to your rating for explanation of treatment, did you feel the explanation was not detailed enough? Or did you rate it 0 because you did not think it applied in your case?

Best Wishes,
Katie
Treatment Coordinator

Katie – 01 Feb 18

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Deborah – 31 Jan 18

Dear Deborah,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 01 Feb 18

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Roger – 29 Jan 18

Dear Roger,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,

Katie
Treatment Coordinator

Katie – 31 Jan 18

Very happy! A little scary going to the dentist after a 5 year break but I was I well looked after. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Paul – 25 Jan 18

Dear Paul,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 26 Jan 18

A joy!!!!.........within the confines of being at the dentist!! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Michael – 25 Jan 18

Dear Michael,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 26 Jan 18

Brilliant service and lovely environment. From the moment you enter you feel like you are well looked after. Would recommend to anyone and everyone! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Shivanie – 24 Jan 18

Dear Shivanie,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 26 Jan 18

8/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
6/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Anne-Marie – 24 Jan 18

Dear Anne-Marie,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

I am very sorry to hear you experienced discomfort during your appointment. Can you tell me what was specifically uncomfortable (i.e. dental chair, treatment itself, etc) so we can try and improve? Next time please do let the treating clinician know during treatment and we will do everything we can to ensure you are more comfortable.

Best Wishes,
Katie
Treatment Coordinator

Katie – 26 Jan 18

The hygienist was very good and clearly explained what she was going to do, her findings, and what I should do going forward. She did this in a professional and friendly way. The practice has developed significantly over the past 20 years. It is very efficient. It seems important not to be so process driven that you lose the equally important attribute of putting the customer first. Friendliness and approachability at all times should be fundamental to your core values. – How would you describe your overall experience?

7/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
7/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
7/10 – How happy are you to recommend us to friends & family?

John – 23 Jan 18

Excellent. Although I tend to be a bit nervous, control of this was aided by the practice procedures and excellent staff. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

John – 23 Jan 18

Dear John,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 23 Jan 18

Professional – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Janet – 23 Jan 18

Dear Janet,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

With regards to the new patient lounge seating, next time you should try out the large armchair in the corner. Many patients have said it is very comfortable!

Best Wishes,
Katie
Treatment Coordinator

Katie – 26 Jan 18

As always a top class service – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Lisa – 19 Jan 18

Dear Lisa,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 23 Jan 18

Absolutely fine. – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Adele Keeler-Clarke – 17 Jan 18

Dear Adele,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

With regards to your rating for our communications and booking systems, what would we need to change/improve on, in order for you to rate us 10/10?

With regards to your rating for explanation of treatment, did you feel the explanation not detailed enough?

Best Wishes,
Katie
Treatment Coordinator

Katie – 19 Jan 18

9/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Maureen – 17 Jan 18

Dear Maureen,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Best Wishes,

Katie
Treatment Coordinator

Katie – 19 Jan 18

Excellent. I feel as though I can fully trust the services that I am being provided. Staff are always welcoming and professional. I have already recommended your practice! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Lois – 17 Jan 18

Dear Lois,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,

Katie
Treatment Coordinator

Katie – 19 Jan 18

Staff are always friendly and professional. – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Casey – 16 Jan 18

Dear Casey,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?

Best Wishes,
Katie
Treatment Coordinator

Katie – 19 Jan 18

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
0/10 – If treatment has been recommended today how well was it explained?
4/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Stephen – 16 Jan 18

Dear Stephen,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

With regards to your rating for explanation of treatment, did you feel the explanation not detailed enough? Or did you not feel like this question applied in your case?

We are disappointed to hear you are not a fan of the improvements we have made to our patient lounge. Out of interest, what is it specifically that you do not find as comfortable as the old set up?

Best Wishes,

Katie
Treatment Coordinator

Katie – 17 Jan 18

Very good and professional – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

George – 16 Jan 18

Dear George,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 19 Jan 18

Rating ref timing is because Sue went home. Luckily Jon was able to see me earlier than planned so that worked out OK. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
0/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Clive – 16 Jan 18

Dear Clive,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

We do apologise for any inconvenience caused with having to cancel your hygiene appointment at the last minute. Sue had a sudden family emergency sadly. We appreciate you understanding the cancellation could not have been foreseen or prevented. If you would like to be rescheduled to an earlier date, one of our other hygienists would be happy to see you on this occasion.

Best Wishes,
Katie
Treatment Coordinator

Katie – 16 Jan 18

Very good apart from the incident concerning selfish behaviour with the complimentary newspapers in the waiting area. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
6/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Anon – 15 Jan 18

Dear Andrew,

Thank you for taking the time to give us feedback, I have shared it with the team.

It is much appreciated and really does help us to improve the service we offer to our patients.

Best Wishes,
Katie
Treatment Coordinator

Katie – 19 Jan 18

EXCELLENT! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Michael – 15 Jan 18

Dear Michael,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 15 Jan 18

Excellent. Friendly and professional, as always. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

William – 15 Jan 18

Dear William,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 15 Jan 18

Excellent, as alway. Thank you all. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jacqueline – 15 Jan 18

Dear Jacqueline,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 15 Jan 18

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

John – 15 Jan 18

Dear John,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 15 Jan 18

I have been coming to you for about 40 years, and that alone tells you how very good in treatment/welcoming/booking the practice is; I find it all very friendly and relaxing, nothing too much for you all. Many thanks to you all especially Dr. John Brazier who has looked after me for all these years, & kept me smiling. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Yvonne – 13 Jan 18

Dear Yvonne,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings and comments. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 16 Jan 18

excellent, as usual. – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Roger – 11 Jan 18

Dear Roger,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the nice ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 16 Jan 18

Full marks in all Depts – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Geoffrey – 11 Jan 18

Dear Geoffrey,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,

Katie
Treatment Coordinator

Katie – 11 Jan 18

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Radoje – 11 Jan 18

Dear Radoje,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 11 Jan 18

Very friendly and efficient – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Michael – 11 Jan 18

Dear Michael,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

With regards to your rating for explanation of treatment, did you feel the explanation not detailed enough?

Best Wishes,
Katie
Treatment Coordinator

Katie – 11 Jan 18

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Ann – 10 Jan 18

Dear Ann,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

In terms of the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?

Best Wishes,

Katie
Treatment Coordinator

Katie – 11 Jan 18

About as good as a visit to the dentist could be. My kids have absolutely no fear of coming to the Portmore – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Mark – 10 Jan 18

Dear Mark,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 10 Jan 18

Always find my visits very professional especially Lois. Eben on the other hand.... Only joking! All good thanks. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Gilliam – 10 Jan 18

Dear Gilliam,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the nice ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 10 Jan 18

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Paul – 10 Jan 18

Dear Paul,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

In terms of the waiting area and your welcome into the practice, what would we need to change/improve on, in order for you to rate us 10/10?

Best Wishes,
Katie
Treatment Coordinator

Katie – 10 Jan 18

Always very professional – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Nicola – 09 Jan 18

Dear Nicola,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 10 Jan 18

Professionally excellent, don’t like the new waiting area arrangement , the old setup was more relaxing as otherwise all staff were helpful and charming. – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
5/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jean – 08 Jan 18

Dear Jean,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

We are disappointed to hear you are not a fan of the improvements we have made to our patient lounge. Out of interest, what is it specifically that you do not find as relaxing as the old set up?

Best Wishes,
Katie
Treatment Coordinator

Katie – 09 Jan 18

excellant – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Howard – 08 Jan 18

Dear Howard,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 09 Jan 18

I was extremely nervous but am now relieved the treatment went well and is now underway. Great dentist and anaesthetist!! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Catherine Cope – 08 Jan 18

Dear Catherine,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

In terms of the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?

Best Wishes,
Katie
Treatment Coordinator

Katie – 09 Jan 18

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Kerry – 08 Jan 18

Dear Kerry,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 09 Jan 18

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Vickie – 08 Jan 18

Dear Vickie,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 08 Jan 18

Very good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Derek – 08 Jan 18

Dear Derek,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 08 Jan 18

Lois was very helpful and informative as usual - thank you – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Natalie – 07 Jan 18

Dear Natalie,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 08 Jan 18

Very good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Michael – 05 Jan 18

Dear Michael,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 08 Jan 18

Very good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Michael – 05 Jan 18

Overall very good indeed and wouldn’t go anywhere else!! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Rebecca – 05 Jan 18

Dear Rebecca,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 08 Jan 18

Very professional – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Kally – 04 Jan 18

Dear Kally,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

In terms of communications and booking systems in addition to the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?

Best Wishes,
Katie
Treatment Coordinator

Katie – 08 Jan 18

Portmore Dental Office Reviews

Based on 3849 reviews and 3849 ratings our customers rate us 9.7/10.

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