Portmore Dental Office reviews and feedback - independently hosted by CustomerSure

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Dear Cara,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,

Katie
Treatment Coordinator

Katie – 05 Dec 17

Good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
5/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Gabor – 05 Dec 17

Dear Gabor,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

Best Wishes,

Katie
Treatment Coordinator

Katie – 05 Dec 17

Fantastic the only practice where I feel really looked after..r by Dr styger us a miracle worker – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Lisa – 05 Dec 17

Dear Lisa,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

I am very sorry to hear you experienced discomfort during your appointment. Can you tell me what was specifically uncomfortable (i.e. dental chair, treatment itself, etc) so we can try and improve? Next time please do let the treating clinician know during treatment and we will do everything we can to ensure you are more comfortable.

Best wishes,

Katie
Treatment Coordinator

Katie – 05 Dec 17

Wonderful 😊 – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Nikki – 05 Dec 17

first rate as always – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Gerald – 03 Dec 17

Dear Gerald,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,

Katie
Treatment Coordinator

Katie – 05 Dec 17

Good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Brian – 01 Dec 17

Dear Brian,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 05 Dec 17

Very good. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Jennifer – 01 Dec 17

Dear Jennifer,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 01 Dec 17

Excellent as usual. JB is without doubt the best dentist I have ever had. All the PDP are charming. Even the hygienist makes 'waterboarding a pleasure! :) – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Martin – 30 Nov 17

Dear Martin,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the nice ratings and comments. I am delighted to know that you are a happy patient!

Best Wishes,

Katie
Treatment Coordinator

Katie – 30 Nov 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Shirley – 30 Nov 17

Dear Shirley,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,

Katie
Treatment Coordinator

Katie – 30 Nov 17

Lovely atmosphere, friendly staff which makes you feel welcomed and relaxed. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Marilyn – 29 Nov 17

Dear Marilyn,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,

Katie
Treatment Coordinator

Katie – 30 Nov 17

10/10 – How useful are our communications and booking systems?
5/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Gillian – 28 Nov 17

Excellent as always, thank you – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Shirley – 28 Nov 17

Dear Shirley,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best Wishes,
Katie
Treatment Coordinator

Katie – 29 Nov 17

A relaxing and friendly environment to come to, always welcomed with a smile. Came away confident that my welfare was being looked after. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Brian – 28 Nov 17

Dear Brian,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 29 Nov 17

8/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Christina – 27 Nov 17

Dear Christina,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?

Best wishes,

Katie
Treatment Coordinator

Katie – 27 Nov 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Mike – 27 Nov 17

Dear Mike,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

In terms of the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?

Best wishes,

Katie
Treatment Coordinator

Katie – 27 Nov 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Tania – 26 Nov 17

Dear Tania,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 27 Nov 17

9/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Roger – 25 Nov 17

Dear Roger,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

Best wishes,

Katie
Treatment Coordinator

Katie – 27 Nov 17

Excellent – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Patrick – 24 Nov 17

Dear Patrick,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 27 Nov 17

As good as a dentist can be... ? – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Barry – 24 Nov 17

Dear Barry,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your 8/10 rating for comfort of treatment, I am very sorry to hear you experienced discomfort during your appointment. Can you tell me what was specifically uncomfortable (i.e. dental chair, treatment itself, etc) so we can try and improve? Next time please do let the treating clinician know during treatment and we will do everything we can to ensure you are more comfortable.

In terms of the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?

Best wishes,

Katie
Treatment Coordinator

Katie – 27 Nov 17

Excellent as ever. – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Howard – 24 Nov 17

Dear Howard,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?

Best wishes,

Katie
Treatment Coordinator

Katie – 27 Nov 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Robert – 23 Nov 17

Dear Robert,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

In terms of the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?

Best wishes,

Katie
Treatment Coordinator

Katie – 24 Nov 17

Overall excellent as I was only in there for about 8 minutes!! – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Simon – 23 Nov 17

Dear Simon,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?

Best wishes,

Katie
Treatment Coordinator

Katie – 24 Nov 17

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Julie – 23 Nov 17

Dear Julie,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the nice ratings. I am delighted to know that you are a happy patient.

Best wishes,

Katie
Treatment Coordinator

Katie – 24 Nov 17

Lois and Even were great - efficient, friendly and painless! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
0/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Lynn – 23 Nov 17

Dear Lynn,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

With regards to your rating for explanation of treatment, did you feel the explanation not detailed enough?

Best wishes,

Katie
Treatment Coordinator

Katie – 24 Nov 17

Brilliant! Super! – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Marcel – 22 Nov 17

Dear Marcel,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 23 Nov 17

Excellent as always – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Lesley – 22 Nov 17

Dear Lesley,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 23 Nov 17

Good got appointment very quickly and I didn’t have to wait to be seen – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Rosalie – 22 Nov 17

Dear Rosalie,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

In terms of our communications and bookings systems in addition to the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?

Best wishes,

Katie
Treatment Coordinator

Katie – 23 Nov 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Carmelo – 21 Nov 17

Dear Carmelo,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 23 Nov 17

As always, excellent. – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

John – 21 Nov 17

Dear John,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?

Best wishes,

Katie
Treatment Coordinator

Katie – 23 Nov 17

good – How would you describe your overall experience?

8/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

David – 21 Nov 17

Dear David,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

In terms of our communications and booking system in addition to the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?

Best wishes,

Katie
Treatment Coordinator

Katie – 23 Nov 17

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Edna – 20 Nov 17

Dear Edna,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

Best wishes,

Katie
Treatment Coordinator

Katie – 20 Nov 17

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

John – 19 Nov 17

Dear John,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 20 Nov 17

9/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Dhimitraq – 17 Nov 17

Dear Dhimitraq,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

In terms of the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?

Best wishes,

Katie
Treatment Coordinator

Katie – 20 Nov 17

Excellent...Lara is a very professional and caring dentist. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Nicola – 17 Nov 17

Dear Nicola,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 20 Nov 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
8/10 – How happy are you to recommend us to friends & family?

Susan – 17 Nov 17

Dear Susan,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

In terms of the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?

Best wishes,

Katie
Treatment Coordinator

Katie – 20 Nov 17

Good - it’s always good!😄 – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Diane – 17 Nov 17

Dear Diane,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your 8/10 rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

Best wishes,

Katie
Treatment Coordinator

Katie – 20 Nov 17

7/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
8/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Alan James – 17 Nov 17

Dear Alan,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

With regards to your rating for our patient lounge and our communications and booking systems, what would we need to change/improve on, in order for you to rate us 10/10?

Best wishes,

Katie
Treatment Coordinator

Katie – 20 Nov 17

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Daniel – 17 Nov 17

Dear Daniel,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

In terms of the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?

Best wishes,

Katie
Treatment Coordinator

Katie – 20 Nov 17

painless, comfortable and relaxed – How would you describe your overall experience?

9/10 – How useful are our communications and booking systems?
6/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Maria – 16 Nov 17

Dear Maria,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

Best wishes,

Katie
Treatment Coordinator

Katie – 20 Nov 17

Professional and very pleasant. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Salvatore – 16 Nov 17

Dear Salvatore,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 20 Nov 17

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Beatrice – 16 Nov 17

Dear Beatrice,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 20 Nov 17

Not acceptable – How would you describe your overall experience?

5/10 – How useful are our communications and booking systems?
0/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
2/10 – How happy are you to recommend us to friends & family?

Paul – 16 Nov 17

Dear Mr Sugg,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

John will be calling you to give his personal apologies for yesterday!

Best wishes,

Katie
Treatment Coordinator

Katie – 16 Nov 17

Very good – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Michael Reynolds – 16 Nov 17

Dear Michael,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

In terms of the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?

Best wishes,

Katie
Treatment Coordinator

Katie – 20 Nov 17

Great Great – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Terry – 16 Nov 17

Dear Terry,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 20 Nov 17

Excellent – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Krzysztof – 15 Nov 17

Dear Krzysztof,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 16 Nov 17

I saw Lois Shephard who was efficient and professional and would recommend her to friends and family – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
9/10 – If treatment has been recommended today how well was it explained?
8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Michael – 15 Nov 17

Dear Michael,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the nice ratings. I will be sure to pass along your comments.

Best wishes,

Katie
Treatment Coordinator

Katie – 16 Nov 17

8/10 – How useful are our communications and booking systems?
8/10 – How well did we keep to time today?
9/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
9/10 – How happy are you to recommend us to friends & family?

Warren – 15 Nov 17

Dear Warren,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

With regards to your rating for our communications and booking systems, what would we need to change/improve on, in order for you to rate us 10/10?

Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

Best wishes,

Katie
Treatment Coordinator

Katie – 15 Nov 17

Fabulous. Very efficient , professional & helpful. – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
10/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
10/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Fiona – 14 Nov 17

Dear Fiona,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!

Best wishes,

Katie
Treatment Coordinator

Katie – 14 Nov 17

I have never had anything less than great service, treatment and attention . – How would you describe your overall experience?

10/10 – How useful are our communications and booking systems?
9/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
10/10 – If treatment has been recommended today how well was it explained?
10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
9/10 – How did you rate the comfort of your treatment today?
10/10 – How happy are you to recommend us to friends & family?

Patricia – 14 Nov 17

Dear Patricia,

Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.

Regarding your 9/10 rating for comfort, I am very sorry to hear you experienced discomfort during your appointment. Can you tell me what was specifically uncomfortable (i.e. dental chair, treatment itself, etc) so we can try and improve? Next time please do let the treating clinician know during treatment and we will do everything we can to ensure you are more comfortable.

Regarding your 9/10 rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.

Best wishes,

Katie
Treatment Coordinator

Katie – 14 Nov 17

Fine except - see below – How would you describe your overall experience?

4/10 – How useful are our communications and booking systems?
3/10 – How well did we keep to time today?
10/10 – How did you rate your welcome into the practice today?
5/10 – If treatment has been recommended today how well was it explained?
7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
8/10 – How did you rate the comfort of your treatment today?
0/10 – How happy are you to recommend us to friends & family?

-L and V – 14 Nov 17

Dear Linda and Victor,

Thank you for taking the time to give us feedback.

Per your comments, I have had a review of your waiting times. I am going to reply privately in a separate message as we do not wish to make a reply with your appointment details and personal details public.

Please accept your apologies if you were made to feel like you were waiting a long time. From our records, it does show that you were each seen at the correct times.

If you would like to discuss this further, please do give me a call.

Best wishes,

Katie
Treatment Coordinator

Katie – 14 Nov 17

Portmore Dental Office Reviews

Based on 3849 reviews and 3849 ratings our customers rate us 9.7/10.

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