Portmore Dental Office Reviews
Based on 3849 reviews and 3849 ratings our customers rate us 9.7/10.
Going to the dentist brings me the same apprehension as sitting for an exam or going for an interview. Once there, the welcome from everyone is so warm that you forget your worry.. Thank you all. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Jacqueline M – 14 Nov 17
Dear Jacqueline,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings and comments. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
very pleased with treatment as alwsys. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Keith – 14 Nov 17
Dear Keith,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 8/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Jenna – 13 Nov 17
Dear Jenna,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your 8/10 rating for comfort, I am very sorry to hear you experienced discomfort during your appointment. Can you tell me what was specifically uncomfortable (i.e. dental chair, treatment itself, etc) so we can try and improve? Next time please do let the treating clinician know during treatment and we will do everything we can to ensure you are more comfortable.
Best wishes,
Katie
Treatment Coordinator
Katie –
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Edwina – 13 Nov 17
Dear Edwina,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
Excellent as usual – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Sue Ray – 11 Nov 17
Dear Sue,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your 9/10 rating for comfort of treatment, can you tell me what was specifically uncomfortable (i.e. dental chair, treatment itself, etc) so we can try and improve? I am very sorry to hear you experienced discomfort during your appointment. Next time please do let the treating clinician know during treatment and we will do everything we can to ensure you are more comfortable.
Regarding your 9/10 rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Best wishes,
Katie
Treatment Coordinator
Katie –
Good prompt treatment and lovely friendly staff. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Derek Turner – 10 Nov 17
Dear Derek,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
The best dental experience I can remember – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 7/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 8/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 9/10 – How happy are you to recommend us to friends & family?
John – 10 Nov 17
Dear John,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?
Best wishes,
Katie
Treatment Coordinator
Katie –
fine no problems. polite and pleasant staff – How would you describe your overall experience?
- 7/10 – How useful are our communications and booking systems?
- 7/10 – How well did we keep to time today?
- 8/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 8/10 – How did you rate the comfort of your treatment today?
- 8/10 – How happy are you to recommend us to friends & family?
J – 09 Nov 17
Dear Janet,
Thank you for taking the time to give us feedback, it is much appreciated and really does help us to improve the service we offer to our patients.
With regards to your 7/10 rating for our communications and booking systems, what would we need to change/improve on, in order for you to rate us 10/10?
Regarding your rating for timekeeping, I am so sorry if we kept you waiting, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Best wishes,
Katie
Treatment Coordinator
Katie –
satisfactory – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 7/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 8/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 9/10 – How happy are you to recommend us to friends & family?
Jennifer – 09 Nov 17
Dear Jennifer,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
With regards to your rating of 8/10 for explanation of treatment, did you feel the explanation not detailed enough?
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Best wishes,
Katie
Treatment Coordinator
Katie –
- 10/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Gillian – 08 Nov 17
Dear Gillian,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Best wishes,
Katie
Treatment Coordinator
Katie –
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Madge – 08 Nov 17
Dear Madge,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Vicky – 07 Nov 17
Dear Vicky,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
As a nervous patient I was made to feel welcome and relaxed from the moment I stepped through the doo. Thank you – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Jacquie – 06 Nov 17
Dear Jacquie,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
Absolutely fine ... as usual. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
John – 02 Nov 17
Dear John,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
Excellent, as usual – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Victor Chapple – 02 Nov 17
Dear Victor,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the nice ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
Perfect – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Oliver – 02 Nov 17
Dear Oliver,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
Painless and very comfortable – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Jennifer – 02 Nov 17
Dear Jennifer,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
In terms of the waiting area, what would we need to change/improve on, in order for you to rate us 10/10?
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Best wishes,
Katie
Treatment Coordinator
Katie –
As I am a nervous patient I can honestly say coming to the dentist does not bother me now thanks to Portmore . – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 5/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 7/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Helena – 02 Nov 17
Dear Helena,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
With regards to your rating of 7/10 for explanation of treatment, did you feel the explanation not detailed enough?
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Best wishes,
Katie
Treatment Coordinator
Katie –
Always a pleasure having my dental needs seen to at Portmore. Expect to continue being a client for many years to come. – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 9/10 – How happy are you to recommend us to friends & family?
Denis – 02 Nov 17
Dear Denis,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients. I will be sure to pass along your comment about the temperature.
Thank you for the nice ratings. I am delighted to know that you are a happy patient.
Best wishes,
Katie
Treatment Coordinator
Katie –
I have confidence in your staff and practice, – How would you describe your overall experience?
- 7/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 8/10 – How happy are you to recommend us to friends & family?
Cliff – 31 Oct 17
Dear Cliff,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
With regards to your 7/10 rating for our communications and booking systems, what would we need to change/improve on, in order for you to rate us 10/10?
With regards to your comments about our fees - let me explain. Our fees are calculated after addressing a number of variables - 1) Viewing pay scales of other practices who offer similar treatments - 2) Taking into account the training and vast experience of our clinicians 3) the standard/level of care that we provide 4) the quality of materials used 5) the technological innovation available at the practice.
Our aim is not to compete with other practice's on cost, but to provide the very highest standard of care/dentistry possible whilst continuing to invest in team training / development and innovation.
We do understand that this may be out of reach for some patients. This is why we offer a monthly membership plan to enable clients to budget monthly for their routine care whilst enjoying healthy discounts of any treatment they may require. We also offer extended payment options for patients undergoing lengthier courses of treatment.
I do hope that explains things, as ever, I am very happy to chat more with you should you wish.
Best wishes,
Katie
Treatment Coordinator
Katie –
Great – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Michael – 31 Oct 17
Dear Michael,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Michael – 30 Oct 17
Dear Michael,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
- 9/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 9/10 – How happy are you to recommend us to friends & family?
Philip – 30 Oct 17
Dear Philip,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Best wishes,
Katie
Treatment Coordinator
Katie –
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Janette – 30 Oct 17
Dear Janette,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
Excellent – How would you describe your overall experience?
- 8/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 8/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 8/10 – How did you rate the comfort of your treatment today?
- 9/10 – How happy are you to recommend us to friends & family?
Madireddi – 30 Oct 17
Dear Madireddi,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?
Best wishes,
Katie
Treatment Coordinator
Katie –
Very good – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 9/10 – How happy are you to recommend us to friends & family?
Gerda – 29 Oct 17
Dear Gerda,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?
Best wishes,
Katie
Treatment Coordinator
Katie –
I have a real and absolute fear of the dentist. Lara one of the dentist at portmore is such a lovely caring kind and patient person. She has not cured me of my fear but because of her I still manage to visit the dentist. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 8/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Francesca – 28 Oct 17
Dear Francesca,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
We agree! Lara is fantastic, especially with helping patients who are nervous.
Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?
Best wishes,
Katie
Treatment Coordinator
Katie –
everything was good – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
David – 28 Oct 17
Dear David,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?
Best wishes,
Katie
Treatment Coordinator
Katie –
Excellent! – How would you describe your overall experience?
- 8/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Janet – 27 Oct 17
Dear Janet,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your comment about electronic reminders, we always try out best to remind our patients of their appointments by sending a text and/or email. In your case, I see that we sent both. If you did not receive either, please let us know as that may mean we have incorrect contact details in our database.
Best wishes,
Katie
Treatment Coordinator
Katie –
Considering in was extraction of a wisdom tooth, it was a vert good experience. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Graham – 27 Oct 17
Dear Graham,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
- 9/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Phil – 27 Oct 17
Dear Phil,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your comment about the coffee, we do have a coffee maker in our patient lounge for our patients to enjoy. Next time you are in please do help yourself! It is to the left of the reception desk.
Best wishes,
Katie
Treatment Coordinator
Katie –
Excellent. Dr Johann is very interesting, charming and helpful, and has previously carried out successful 'engineering' (implants) on me - I only hope that his estimate of fees for the recommended work is actually affordable for me personally. As I explained, I am now a pensioner with not a large pension. Not your fault, of course, but nonetheless a major factor for my wife and me. – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
David Parsons – 27 Oct 17
Dear David,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?
Best wishes,
Katie
Treatment Coordinator
Katie –
As a patient that is nervous of dentists my experience was very good made to relaxed – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 3/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Jeanine – 27 Oct 17
Dear Jeanine,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Best wishes,
Katie
Treatment Coordinator
Katie –
Good - hygienist was thorough – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 9/10 – How happy are you to recommend us to friends & family?
David – 26 Oct 17
Dear David,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Best wishes,
Katie
Treatment Coordinator
Katie –
Excellent as per usual with every part from coming in - going out – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Mal – 26 Oct 17
Dear Marilyn,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
Excellent – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Shirley – 25 Oct 17
Dear Shirley,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Gillian – 25 Oct 17
Dear Gillian,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
Very good-pleased with the result of my treatment. I did have more pain than usual after anaesthetic had worn off though which I wasn't expecting. – How would you describe your overall experience?
- 8/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Jane Quigley – 23 Oct 17
Dear Jane,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
I am very sorry to hear you experienced discomfort after the anaesthetic wore off. I have spoken to the clinician and they said that is unusual for the type of treatment you had and asked if you are still experiencing any discomfort at all.
Best wishes,
Katie
Treatment Coordinator
Katie –
Every thing was good but to be kept waiting for half an hour is a bit much to take. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 0/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Peter – 23 Oct 17
Dear Peter,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your rating for timekeeping, I am so sorry if we kept you waiting, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Best wishes,
Katie
Treatment Coordinator
Katie –
Full marks – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Margaret – 21 Oct 17
Dear Margaret,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
when it comes to your health and wellbeing it's important to find the right practice whether it be the Dr, Surgeon, Dentist etc. I've been with Portmore for approximately 35yrs and have no reason to change. The care from all departments - Reception, Dentist and Hygienist is second to none and I would highly recommend anyone to go there. An overall great experience. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Matt – 20 Oct 17
Dear Matt,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
Excellent – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 8/10 – How happy are you to recommend us to friends & family?
Aliza Richards – 20 Oct 17
Dear Aliza,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your rating for the patient lounge, we are happy to say that we are completely redesigning our patient lounge over the winter holidays to optimize our patients' comfort and experience while at our practice.
Best wishes,
Katie
Treatment Coordinator
Katie –
Still got toothache. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Robert – 20 Oct 17
Dear Robert,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
I am very sorry to hear your tooth is bothering you. I am going to call you this morning so that we can schedule an appointment and check that for you.
Best wishes,
Katie
Treatment Coordinator
Katie –
Always have very good treatment , and everyone very polite and friendly, – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 7/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Merle – 19 Oct 17
Dear Merle,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
Best wishes,
Katie
Treatment Coordinator
Katie –
Painful but satisfactory – How would you describe your overall experience?
- 8/10 – How useful are our communications and booking systems?
- 8/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 7/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 6/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Phillip – 18 Oct 17
Dear Phillip,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
I am very sorry to hear you experienced discomfort during your appointment. Your dentist will give you a call today to discuss this in more detail.
Best wishes,
Katie
Treatment Coordinator
Katie –
- 7/10 – How useful are our communications and booking systems?
- 5/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Gerald – 18 Oct 17
Dear Gerald,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused!
With regards to your rating for our communications and booking systems, what would we need to change/improve on, in order for you to rate us 10/10?
Best wishes,
Katie
Treatment Coordinator
Katie –
Professionally excellent; charge rates seem high for the length of time I was there; will compare elsewhere. – How would you describe your overall experience?
- 9/10 – How useful are our communications and booking systems?
- 7/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 8/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 5/10 – How happy are you to recommend us to friends & family?
Nicholas – 18 Oct 17
Dear Nicholas,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
With regards to your comments about our fees - let me explain. Our fees are calculated after addressing a number of variables - 1) Viewing pay scales of other practices who offer similar treatments - 2) Taking into account the training and vast experience of our clinicians 3) the standard/level of care that we provide 4) the quality of materials used 5) the technological innovation available at the practice.
Our aim is not to compete with other practice's on cost, but to provide the very highest standard of care/dentistry possible whilst continuing to invest in team training / development and innovation.
We do understand that this may be out of reach for some patients. This is why we offer a monthly membership plan to enable clients to budget monthly for their routine care whilst enjoying healthy discounts of any treatment they may require. We also offer extended payment options for patients undergoing lengthier courses of treatment.
I do hope that explains things, as ever, I am very happy to chat more with you should you wish.
Best wishes,
Katie
Treatment Coordinator
Katie –
Visiting the hygienist is never fun, but Sue makes it about as good as it can be! – How would you describe your overall experience?
- 10/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 8/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 8/10 – How did you rate the comfort of your treatment today?
- 8/10 – How happy are you to recommend us to friends & family?
Rodney – 18 Oct 17
Dear Rodney,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?
Best wishes,
Katie
Treatment Coordinator
Katie –
All were SPOT ON. – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 9/10 – How did you rate your welcome into the practice today?
- 9/10 – If treatment has been recommended today how well was it explained?
- 9/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 9/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Martin – 16 Oct 17
Dear Martin,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?
I will be sure to pass along your feedback about the reading lamp as we are completely redesigning our waiting room over Christmas.
Best wishes,
Katie
Treatment Coordinator
Katie –
All good – How would you describe your overall experience?
- 10/10 – How useful are our communications and booking systems?
- 9/10 – How well did we keep to time today?
- 10/10 – How did you rate your welcome into the practice today?
- 10/10 – If treatment has been recommended today how well was it explained?
- 10/10 – How do you rate the patient lounge in terms of cleanliness, relaxation and calm?
- 10/10 – How did you rate the comfort of your treatment today?
- 10/10 – How happy are you to recommend us to friends & family?
Elaine – 16 Oct 17
Dear Elaine,
Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
Best wishes,
Katie
Treatment Coordinator
Katie –
Trustworthy Reviews
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